Human Capital Development Strategy For Civil Service Human Resource Analysts At NCSA
Abstract
Public administration transformation requires government institutions to develop civil servants who are competent, adaptive, and strategically oriented. In this context, the Functional Position of Civil Service Human Resource Analyst at the National Civil Service Agency (NCSA) is expected to support merit-based civil service management, yet its human capital development has not been fully optimized. This study aims to examine why human capital development for Civil Service Human Resource Analysts at NCSA remains suboptimal and to formulate operational strategies to strengthen their technical competence. Using a descriptive qualitative case study design, data were collected through semi-structured interviews with 11 key informants and document analysis. The data were analyzed thematically using Andrew Mayo’s five human capital components and synthesized through SWOT and TOWS analysis. The findings reveal that competency development remains fragmented and insufficiently integrated with competency mapping, job-level needs, performance management, and career development. The study concludes that an integrated, differentiated, and evidence-based strategy is required to strengthen technical competence and support merit-based public administration reform.References
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Paredes-Saavedra, M., Vallejos, M., Huancahuire-Vega, S., Morales-García, W. C., & Geraldo-Campos, L. A. (2024). Work Team Effectiveness: Importance of Organizational Culture, Work Climate, Leadership, Creative Synergy, and Emotional Intelligence in University Employees. Administrative Sciences, 14(11), 280. https://doi.org/10.3390/admsci14110280
Rahmadani, V. G., Schaufeli, W. B., Fauzia, R., & Nazriani, D. (2022). The Moderating Effect of Employee Growth Climate on the Relationship between Work Engagement and Job Outcomes among Plantation Workers in North Sumatra, Indonesia. Frontiers in Psychology, 13, 968572. https://doi.org/10.3389/fpsyg.2022.968572
Sthapit, Abiral. (2021). Organisational Manoeuvres to Manage Human Resource Development Strategically: A Review of Strategic HRD Factors. PYC Nepal Journal of Management, 14(1), 1–15. https://doi.org/10.3126/pycnjm.v14i1.41023
Suartini, N. K. (2023). Problematika Pelaksanaan PermenPANRB Nomor 17 Tahun 2021 Tentang Penyetaraan Jabatan Administrasi Ke Dalam Jabatan Fungsional. Ganaya : Jurnal Ilmu Sosial Dan Humaniora, 6(2), 388–396. https://doi.org/10.37329/ganaya.v6i2.2409
Sugiono. (2022). Metode Penelitian Kualitatif. Bandung: Alfabeta.
Becker, G. S. (1993). Human capital: A theoretical and empirical analysis, with special reference to education (3rd ed.). University of Chicago Press. https://doi.org/10.7208/chicago/9780226041223.001.0001
Chen, M. Y.-C., Lam, L. W., & Zhu, J. N. Y. (2021). Should companies invest in human resource development practices? The role of intellectual capital and organizational performance improvements. Personnel Review, 50(2), 460–477. https://doi.org/10.1108/PR-04-2019-0179
Colgate, M. (2025). The Importance and Application of a Coaching Leadership Style in Businesses. Businesses, 5(3), 32. https://doi.org/10.3390/businesses5030032
Hambissa, B., & Tadesse, W. (2024). STRATEGIC HUMAN RESOURCE DEVELOPMENT PRACTICES IN ETHIOPIAN PUBLIC SECTOR. Social Sciences and Education Research Review, 11. https://doi.org/10.5281/zenodo.15258288
Jensen, M. T., Øygarden, O., Mikkelsen, A., & Olsen, E. (2022). Competence Development and Collaborative Climate as Antecedents of Job Performance, Job Commitment and Uncertainty: Validation of a Theoretical Model across Four Hospitals. International Journal of Environmental Research and Public Health, 20(1), 425. https://doi.org/10.3390/ijerph20010425
Lopes, A. S., Sargento, A., & Farto, J. (2023). Training in Digital Skills—The Perspective of Workers in Public Sector. Sustainability, 15(13), 10577. https://doi.org/10.3390/su151310577
Mayo, A. (2000). The role of employee development in the growth of intellectual capital. Personnel Review, 29(4), 521–533. https://doi.org/10.1108/00483480010296311
Panggabean, L. F., & Pertiwi, K. (2024a). Exploring The Employee Perspective of Competency development Practices in the Public Sector: A Case Study of the Indonesian Food and Drug Authority (BPOM). JKAP (Jurnal Kebijakan Dan Administrasi Publik), 28(2), 117. https://doi.org/10.22146/jkap.95100
Panggabean, L. F., & Pertiwi, K. (2024b). Exploring The Employee Perspective of Competency development Practices in the Public Sector: A Case Study of the Indonesian Food and Drug Authority (BPOM). JKAP (Jurnal Kebijakan Dan Administrasi Publik), 28(2), 117. https://doi.org/10.22146/jkap.95100
Paredes-Saavedra, M., Vallejos, M., Huancahuire-Vega, S., Morales-García, W. C., & Geraldo-Campos, L. A. (2024). Work Team Effectiveness: Importance of Organizational Culture, Work Climate, Leadership, Creative Synergy, and Emotional Intelligence in University Employees. Administrative Sciences, 14(11), 280. https://doi.org/10.3390/admsci14110280
Rahmadani, V. G., Schaufeli, W. B., Fauzia, R., & Nazriani, D. (2022). The Moderating Effect of Employee Growth Climate on the Relationship between Work Engagement and Job Outcomes among Plantation Workers in North Sumatra, Indonesia. Frontiers in Psychology, 13, 968572. https://doi.org/10.3389/fpsyg.2022.968572
Sthapit, Abiral. (2021). Organisational Manoeuvres to Manage Human Resource Development Strategically: A Review of Strategic HRD Factors. PYC Nepal Journal of Management, 14(1), 1–15. https://doi.org/10.3126/pycnjm.v14i1.41023
Suartini, N. K. (2023). Problematika Pelaksanaan PermenPANRB Nomor 17 Tahun 2021 Tentang Penyetaraan Jabatan Administrasi Ke Dalam Jabatan Fungsional. Ganaya : Jurnal Ilmu Sosial Dan Humaniora, 6(2), 388–396. https://doi.org/10.37329/ganaya.v6i2.2409
Sugiono. (2022). Metode Penelitian Kualitatif. Bandung: Alfabeta.
Published
2026-06-26
How to Cite
Mubarak, M. A., & Rivai, F. H. (2026). Human Capital Development Strategy For Civil Service Human Resource Analysts At NCSA. Kontigensi : Jurnal Ilmiah Manajemen, 14(1), 257-267. https://doi.org/10.56457/jimk.v14i1.963
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Articles
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