Knowledge, Learning, and IT: A Competence-Based Approach to Employee Performance
Abstract
This study is motivated by the challenges faced by PT Regulus Inspira Land in improving employee performance amid globalization, advances in information technology, and the need for adequate competencies. Issues include the suboptimal implementation of knowledge management, an underdeveloped learning organization culture, limited digital skills, and employee competency gaps. The research aims to analyze the effect of knowledge management, learning organization, and information technology development on employee performance, with competence as an intervening variable. A descriptive-associative quantitative approach was applied using a questionnaire survey of PT Regulus Inspira Land employees in Depok, West Java, during 2025. The results indicate that all three independent variables positively influence competence, which in turn directly and indirectly enhances employee performance. The findings highlight that strengthening competence is key to maximizing the benefits of knowledge management, organizational learning, and technology adoption. Recommendations include developing technology-based training programs, reinforcing a continuous learning culture, and optimizing integrated knowledge management systems to sustainably improve employee performance.References
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Van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2017). The relation between 21st-century skills and digital skills: A systematic literature review. Computers in Human Behavior, 72, 577–588. https://doi.org/10.1016/j.chb.2017.03.010
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Wijaya, D., & Eppang, B. (2021). The effect of technology development, leadership style and organization culture on employee performance. Matrik: Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 15(2), 203–214. https://doi.org/10.24843/MATRIK:JMBK.2021.v15.i02.p04
Anggriawan, E., & Rusilowati, U. (2014). Pengaruh Organisasi Pembelajaran (Learning Organization) terhadap Kinerja Karyawan. Jurnal Ilmiah Prodi Manajemen Universitas Pamulang, 2(1), 43–63. https://doi.org/10.32493/pekobis.v4i1.P65-73.2776
Appiahene, P., Ussiph, N., & Missah, Y. M. (2018). Information technology impact on productivity: A systematic review and meta-analysis of the literature. International Journal of Information Communication Technologies and Human Development, 10(3), 1–15. https://doi.org/10.4018/IJICTHD.2018070104
Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2022). Digital transformation and IT capabilities: A review and research agenda. MIS Quarterly, 46(1), 1–50. https://doi.org/10.25300/MISQ/2022/16274
Garvin, D. A., Edmondson, A. C., & Gino, F. (2008). Is yours a learning organization? Harvard Business Review, 86(3), 109–116.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2013). Editorial Partial Least Squares Structural Equation Modeling: Rigorous Applications, Better Results and Higher Acceptance. Long Range Planning, 46, 1–12. https://doi.org/10.1016/j.lrp.2013.01.001
Hanum, N., Munandar, J. M., & Purwono, J. (2020). The influence of competence and knowledge management on performance. Jurnal Aplikasi Manajemen, 18(2), 252–260. https://doi.org/10.21776/ub.jam.2020.018.02.05
Hartini, A., Suseno, N. S., & Akbar, G. G. (2023). Adopting technology in the digital era: A multi-group analysis on employee performance and user ability. Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah, 5(3), 102–115. https://doi.org/10.15575/jbpd.v5i3.29412
Hislop, D., Bosua, R., & Helms, R. (2018). Knowledge management in organizations: A critical introduction (4th ed.). Oxford University Press.
Kementerian Komunikasi dan Informatika (Kominfo). (2023). Survei literasi digital tenaga kerja Indonesia 2023. https://imdi.sdmdigital.id/publikasi/Final%20IMDI%202023_R1-1.pdf
Kianto, A., Vanhala, M., & Ritala, P. (2016). Knowledge management practices and organizational performance. Journal of Knowledge Management, 20(4), 565–582. https://doi.org/10.1108/JKM-10-2015-0398
Nguyen, T., & Waring, T. (2020). The impact of digital competency on employee performance: Evidence from Southeast Asia. Journal of Business Research, 116, 292–305. https://doi.org/10.1016/j.jbusres.2020.05.014
Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press.
Nurcahyo, S., & Wikaningrum, T. (2020). Peran knowledge sharing, learning organization dan kapabilitas inovasi individual terhadap kinerja karyawan. Jurnal Ekonomi dan Bisnis, 21(2), 84–96. https://doi.org/10.30659/ekobis.21.2.84-96
Primawanti, E. P., & Ali, H. (2022). Pengaruh teknologi informasi, sistem informasi berbasis web, dan knowledge management terhadap kinerja karyawan. Jurnal Ekonomi Manajemen Sistem Informasi, 3(3), 267–285. https://doi.org/10.31933/jemsi.v3i3.818
Rouhi, M., Bazvand, V., & Naderi, A. (2017). The influence of knowledge management on productivity. Arabian Journal of Business and Management Review (Kuwait Chapter), 6(7), 33–37. https://doi.org/10.12816/0037056
Rumiati, A. (2020). Peran knowledge sharing dan motivasi pada pengaruh learning organization terhadap kinerja karyawan. EKUITAS (Jurnal Ekonomi dan Keuangan), 4(2), 226-245. https://doi.org/10.24034/j25485024.y2020.v4.i2.4228
Rusilowati, U., Sunarsi, D., & Affandi, A. (2021). The effect of knowledge management on the performance of lecturers and performance of private universities. Jurnal Konseling dan Pendidikan, 9(3), 260–265. https://doi.org/10.29210/164000
Sekaran, U. and Bougie, R. (2016) Research Methods for Business: A Skill-Building Approach. 7th Edition, John Wiley & Sons, Haddington.
Senge, P. M. (2006). The fifth discipline: The art and practice of the learning organization (Rev. ed.). Doubleday.
Setiawan, S., & Nafilah, N. (2022). Peran kompetensi sebagai variabel intervening hubungan pembelajaran organisasi & motivasi spiritual terhadap kinerja dosen dan karyawan. Jesya (Jurnal Ekonomi dan Ekonomi Syariah), 5(1), 586–595. https://doi.org/10.36778/jesya.v5i1.526
Sugiyono. (2019). Metodologi Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
Sunarsi, D., Rusilowati, U., Suwanto, S., Affandi, A., & Akib, H. (2021). The influence of knowledge management and learning organizations on high school employee performance in Tangerang. Journal of Educational Science and Technology (EST), 7(3), 1–12. https://doi.org/10.26858/est.v7i3.25095
Van Laar, E., van Deursen, A. J. A. M., van Dijk, J. A. G. M., & de Haan, J. (2017). The relation between 21st-century skills and digital skills: A systematic literature review. Computers in Human Behavior, 72, 577–588. https://doi.org/10.1016/j.chb.2017.03.010
Warmana, G. O., & Wiguna, I. N. A. (2021). Pengaruh kompetensi dan penggunaan teknologi informasi terhadap kinerja karyawan. Jurnal Imagine, 1(1), 1–11. https://doi.org/10.35886/imagine.v1i1.159
Wijaya, D., & Eppang, B. (2021). The effect of technology development, leadership style and organization culture on employee performance. Matrik: Jurnal Manajemen, Strategi Bisnis, dan Kewirausahaan, 15(2), 203–214. https://doi.org/10.24843/MATRIK:JMBK.2021.v15.i02.p04
Published
2025-12-31
How to Cite
Kundarto, F., Affandi, A., & Sunarsi, D. (2025). Knowledge, Learning, and IT: A Competence-Based Approach to Employee Performance. Kontigensi : Jurnal Ilmiah Manajemen, 13(2), 1353-1363. https://doi.org/10.56457/jimk.v13i2.903
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Articles
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